A shift to a feedback culture can benefit from introducing some norms to get everyone aligned, and we’ll tackle the “giving feedback” part today in this multi-part series.
Building a Healthy Relationship
Giving feedback is part of building a healthy relationship. It’s an ongoing two-way exchange that requires the right mindset and goals up front. As Liane Davey puts it in a Harvard Business Review article, “Deliver Feedback that Sticks,” a feedback mindset means you’re invested in your colleague’s success as an ally, and not just reacting emotionally.
Feedback as a Nudge
In Laszlo Bock’s WORK RULES! he discusses Google’s take on initiating change using gentle reminders, or “nudges.” Building off of their guiding principles, we think that feedback is equivalent to a nudge and that means good feedback is specific, actionable and timely.
Specific and actionable
In Davey’s article, she provides four key aspects to making feedback specific and actionable: